Philhosting.net Negative Review: The Worst Webhost in the World Wide Web!

www.mcloanpro.biz is the new and official website of Mc Loan Pro Consultancy Services.

The company decided to register a new domain after our website www.mcloanpro.com hosted by the erring Philhosting.net has been down for the whole month of December 2010! We have lost a lot of possible clients and received many complaints that our website is perennially inaccessible - all due to the very poor performance of Philhosting.net!

We have read a number of horrible reviews about Philhosting.net prior to our domain registration and personal hosting with them but our web developer (who is actually a good guy with good intentions) said this webhost's service has already improved over the years and they have been hosting some "biggies." So we went along with it, which would prove to be a very catastrophic decision.




Bad vibes started from the very beginning... as they say, trust your intuition but most of all listen to bloggers' reviews and forumers' opinions when in doubt about a product or service because more often than not, their reports are reliable especially if it's coming from quite a number of them giving the same negative rating for the same bad product or service!

Check out these links (copy and paste to your address bar): 

http://www.webhostingstuff.com/review/PhilhostingNetPhilippineWebServices.html  

http://jennyo.net/gogirlracing/?p=960

http://gogirlcafe.jennyo.net/2009/oohphilhosting-got-mad/

Hold on for yet another scary review of how we got sucked by Philhosting.net, the most unreliable webhost not just in the Philippines but in the whole world wide web!

We paid for our domain registration and personal hosting with Philhosting.net on September 15, 2009. But see how many support tickets we have generated just to have our site activated after 2 agonizing weeks!

fromMc Loan Pro <mcloanpro@gmail.com>
to"Philhosting Company Ltd. TechSupport" <support@philhosting.net>


dateThu, Sep 17, 2009 at 7:19 PM
subjectRe: [Ticket ID: 894892] Re: Customer Invoice
mailed-bygmail.com


Hi,


I'm hoping that my account gets activated soon so we can make use of it. Payment has been made since Sept 15, 2009 and details were already emailed to you.


Please give us feed back.


Thanks,


Laarni Paras
Mc Loan Pro

Their reply in green font after 5 days! (some details edited such as username and password, others highlighted for emphasis.).

fromPhilhosting Company Ltd. <support@philhosting.net>
toLaarni Paras <mcloanpro@gmail.com>

dateTue, Sep 22, 2009 at 3:28 PM
subjectWelcome: New Account Information

PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS - PLEASE READ THIS EMAIL IN FULL.

Dear Laarni Paras (Mc Loan Pro),

You new hosting account has been created!

This is your Welcome (account activation) email containing all of the required login and account information in order for you to manage your hosting account with us.

We strongly recommend that you read the entire email, make a copy and store it in safe folder for future reference.

If you have requested a domain name during sign up, we will register this domain once your payment has been cleared, this can take 24 hours.

For new domain, please keep in mind that your domain name will not be visible on the internet for about 8 and 24 hours. This process is called Propagation. During the propagation process, your website and email is not available on the internet. Once your domain is propagated, you can now fully use your hosting account. If your domain is still not yet propagated within 24-hours, please contact our technical support at support@philhositng.net

IMPORTANT: Make sure you upload your files to the public_html directory on the server otherwise they will not be visible on the internet. Also, please be sure that your homepage is saved as an "index" file e.g., index.htm, index.html, etc. We suggest you download smart ftp from http://smartftp.com or any other FTP software if you do not already have an ftp client. Don't delete/remove the public_html folder or else your account wil totally damage.
========================================================================
NAMESERVER SETTINGS: If your domain is registered in other provider, please be sure that your domain is correctly pointed to our nameserver listed below so your account will work properly.
Primary Nameserver : dns7.http.ph
Primary Nameserver IP : 63.38.1.218

Secondary Nameserver : dns8.http.ph
Secondary Nameserver IP:72.232.177.114

========================================================================

Below are your account details, you will need your username and password to access ftp and your control panel.
New Account Info
Domain: mcloanpro.com
Username: 

Password: 

Hosting Package: Linux Hosting Personal - Advanced

Control Panel: http://cpanel.mcloanpro.com or http://mcloanpro.com/cpanel
Webmail URL: http://webmail.mcloanpro.com or http://mcloanpro.com/webmail
FTP Access
FTP Host: mcloanpro.com
Username:
Password:

Mail settings
Catch all email with your default email account
POP3 Host Address : mail.mcloanpro.com
SMTP Host Address: mail.mcloanpro.com
Username: 

Password:

Additional mail accounts that you add
POP3 Host Address : mail.mcloanpro.com
SMTP Host Address: mail.mcloanpro.com
Username : The FULL email address that you are picking up from (e.g. info@yourdomain.com).
If your email client cannot accept a @ symbol, then you may replace this with a backslash .

Password : As specified in your control panel
Thank you for choosing us.
--
Sales Department
Philhosting Company Ltd.
Philippine Web Services

As expected, the 8-24 hour propagation period did not happen and so we wrote them as instructed.

fromMc Loan Pro <mcloanpro@gmail.com>
to"Philhosting Company Ltd." <support@philhosting.net>

dateThu, Sep 24, 2009 at 10:11 AM
subjectRe: Welcome: New Account Information
mailed-bygmail.com

Hi,

I was instructed to contact you in case my domain has not been propagated in 24 hours. It has been 48 hours since I received your email below.

Please expedite my domain activation.

Hope to hear from you the soonest.

Yours,

Laarni Paras

It's been another 3 days and we still got no reply from them so we decided to email our web developer as well:

to (edited)

dateSun, Sep 27, 2009 at 11:32 AM

subjectThinking of transferring to another webhost

mailed-bygmail.com

Hi Raul,

How are you and your family? I hope all is safe after Typhoon Ondoy. I know this might not be the best time to email you my concern re my website but I will write you anyway. Just email back when you already have the time.

I am thinking of transferring to another webhost if things don't work out properly with Philhosting until next week. I know that you highly recommended Philhosting's services but I am very worried with their very bad reviews from many unsatisfied customers like me. Please check this out (copy and paste to your address bar): 

http://www.webhostingstuff.com/review/PhilhostingNetPhilippineWebServices.html  

and here's more http://jennyo.net/gogirlracing/?p=960

and more http://gogirlcafe.jennyo.net/2009/oohphilhosting-got-mad/

Would there be a conflict if we transfer to a new webhost? We have waited 13 days already for our domain registration and I am afraid that if we continue with Philhosting we might encounter more problems in the days to come. We might as well ask for pull out and refund then transfer to a more reliable host.

Please check it out and tell me what you think because I am not familiar with these things and I highly regard your opinion as my developer.

Regards to your family. Ingat kayo d'yan.

Yours,

Laarni

And another support ticket to Philhosting.net:

fromMc Loan Pro <mcloanpro@gmail.com>

to"Philhosting Company Ltd." <support@philhosting.net>

dateMon, Sep 28, 2009 at 10:22 AM
subjectDomain Activation
mailed-bygmail.com


Hi,

I was able to speak with Jona (sales support) regarding the activation of my domain www.mcloanpro.com last Friday, September 25, 2009 and she promised that my site would be visible online by Saturday, September 26, 2009. However, as of this writing we are still not visible on the internet.

Whenever we check our domain, www.mcloanpro.com this message appears:

Oops! This link appears to be broken.Suggestions:

Go to www.­mhloanpro.­com
Search on Google:

Please inform us of the progress of our domain registration. You may reach us at 0928-5247707.

Thanks,

Laarni Paras

Until finally:

fromPhilhosting Company Ltd. TechSupport <support@philhosting.net>

toLaarni Paras <mcloanpro@gmail.com>

dateMon, Sep 28, 2009 at 11:53 AM

subject[Ticket ID: 795283] Domain Activation

Good day,

Your domain "mcloanpro.com" was already registered. Please check your site.

Regards,

--

Val

Technical Support and Web Design Consultant

Philhosting Company Ltd.

----------------------------------------------

Ticket ID: #795283

Subject: Domain Activation

Status: Answered

Ticket URL: http://www.philhosting.net/viewticket.php?tid=795283&c=LlSBZNOd

----------------------------------------------

From then on, recurring downtimes for as long as 3-5 days had been a usual occurrence! Ugghh! I didn't know it could get any worse than that but believe me it did! Our website totally went offline for the whole month of December 2010!!! Until it became unsearchable, as in totally out of search engines! Ungoogleable, that is!

Here's Philhosting.net's initial explanation:

fromPhilhosting Company Ltd. TechSupport <support@philhosting.net>
toLaarni Paras <mcloanpro@gmail.com>

dateThu, Dec 2, 2010 at 1:30 PM
subject[Ticket ID: 732229] www.mcloanpro.com down 

We would like to inform you that all our server ip's have been blocked by spamhaus.org. Due to there are some clients violated our terms of service by using his hosting account, as sending massive mail(SPAM). We are now updating the ip's of the server and this requires 24 hours of downtime. We are sorry for the inconvenience.  

Best Regards,

--

Tam

Technical Support Department

Philhosting Company Ltd.

"What doesn't kill me only makes me stronger." How appropriate!!!

----------------------------------------------

Ticket ID: #732229

Subject: www.mcloanpro.com down

Status: Answered

Ticket URL: http://www.philhosting.net/viewticket.php?tid=732229&c=foGi2FUU

----------------------------------------------

And another blah, blah, blah:

fromPhilhosting Company Ltd. <support@philhosting.net>
toLaarni Paras <mcloanpro@gmail.com>

dateThu, Dec 2, 2010 at 3:11 PM
subjectServer Emergency Maintenance Notice

December 2, 2010

To all our valued clients,

Due to severe email spamming caused by other hosted accounts on our servers this past several days our server IPs are blocked all throughout the internet. Temporarily, all affected servers cannot provide connection for hosted accounts. An emergency server maintenance was in effect. In order for us to fix this is to change all server IPs. Changing of server IPs will result into 8-24 hours of server DNS propagation.

For those hosting accounts that have been traced with spamming activity, we will terminate their accounts immediately. We will report their domains to all data centers for blacklisting as well as ban their accounts here with us. We are not taking this issue lightly since it already caused too much damage on the company and on the clients side.

Our sincerest apologies to all our clients who have been affected by this problem. We will not stop until this problem is resolved.


Sincerely yours,

The Server Admin,
Philhosting Company Ltd.

But this is the biggest heist, the same day that they sent their email explaining the reason for the downtime, Philhosting.net still managed to generate us a customer invoice due for payment. Which of course we paid ahead of due time as a good customer! See, their billing system is working just fine all the time, but never their servers!

fromPhilhosting Company Ltd. <support@philhosting.net>
toLaarni Paras <mcloanpro@gmail.com>

dateThu, Dec 2, 2010 at 3:02 PM
subjectCustomer Invoice

Images are not displayed.
Display images below - Always display images from support@philhosting.net

Dear Laarni Paras (Mc Loan Pro),

This is a notice that an invoice has been generated on 12/02/2010.
Your payment method is: Bank Deposit
Invoice #38896
Amount Due: PHP550.00
Due Date: 12/14/2010
Invoice Items
Linux Hosting Personal - Advanced - mcloanpro.com (12/14/2010 - 03/13/2011) PHP550.00
------------------------------------------------------
Sub Total: PHP550.00
Credit: PHP0.00
Total: PHP550.00
------------------------------------------------------
You can login to your client area to view and pay the invoice at http://www.philhosting.net/viewinvoice.php?id=38896
Philhosting Company Ltd.
LG17 Cityland Dela Rosa Condominium
Dela Rosa St., Makati City
Manila, Philippines 1230

Our payment details:

fromMc Loan Pro <mcloanpro@gmail.com>

tobilling@philhosting.net

dateTue, Dec 7, 2010 at 3:18 PM

subjectPayment details for Invoice #38896

mailed-bygmail.com

Domain Name : www.mcloanpro.com

Bank Name/Branch: BDO Paseo De Roxas

Date/Time : 12-03-10 16:52:19

can be found in the deposit slip>

Deposit Type : Check deposit

Amount Deposit : P550.00

PS: We would like to request that our website be viewed online ASAP.
It has been down for more than a week now and has greatly affected our
business. We always make sure that we pay on or ahead of your billing
due dates, we expect that your service would also not be delayed.

Yours,

LAARNI PARAS

We have not received any communication from Philhosting.net since December 2, 2010. No one answers our calls in their published contact numbers and they do not reply to our emails and support tickets. Therefore, we were not able to obtain the EPP Authorization Code needed to transfer our domain registration. Thus, we were left with no other option but to register a new domain name www.mcloanpro.biz with another Registrar so as not to further impede our business flow. However, this resulted in losing our former page ranking, blog entries, registered members and database. Not to mention the pain we had to go through and the price we paid (yes, particularly the price!) to restore our website.

Philhosting.net need not be reminded that Registrars are contractually required by ICANN to provide the EPP Authorization Code to the domain name Registrant upon request. Failure to comply could result in ICANN de-accreditation.

Our domain registration with them for www.mcloanpro.com is still active. However, we are no longer interested with Philhosting.net's intolerable bad service.

We are reserving our right to file criminal and civil charges against Philhosting.net who defrauded us by accepting payment for a service that they could not deliver. In the internet vernacular, SCAMMERS!